Norway Patient portal

Helsenorge is a public website for residents of Norway. It provides information on a variety of health related issues, and you can also log in to use digital health services.

The content is provided by various contributors in the healthcare sector, and Norsk Helsenett is responsible for the maintenance and development of the website.

Many organizations deliver content to the portal. The information on helsenorge.no is provided by various organizations in the health sector. Every single content provider is responsible for ensuring that the information is up-to-date, knowledge-based and of high professional quality.

One portal for secure digital healthcare

Helsenorge allows you to actively participate in decision making and monitoring regarding your own health, as well as help your close ones.

Some services can be used on behalf of your children and persons who have given you power of attorney.

Helsenorge can also be used on phones and tablets.

From January until July 2020 Helsenorge had approximately 35.000.000 visits.

What you can find on Helsenorge

Information pages, where you find quality assured health information on a variety of topics.

Self service solutions, that give you access to various health related services.

The Helsenorge front page

On the front page you’ll find entrances to a selection of the digital services that Helsenorge provides, as well as some currently relevant articles.

If you click one of the service boxes, you’ll get more information about that service.

Log in to self service solutions

The first time you log in to Helsenorge, you will be asked some questions, and it can seem a bit difficult and time consuming.

It’s really quite easy, though, and it’s only the first time you log in that it can take a little while to get going.

The choices you make, for example about access and consent, can be changed later.

Helsenorge: a simple user guide

Digital user

After you have registered as a user on Helsenorge, you will receive information and messages digitally instead of in the post (for the services that are offered digitally).

This means that if a digital service is introduced at the hospital you belong to, like for instance a notification of an appointment with a physician, you will receive it though Helsenorge and not in the post.

Overview when you are logged in

Once you have logged in, you will see the services that are available. This overview may be different from one user to another and may change as the existing services change and more services are added.

Some of the services you see may be unavailable for you. This is because digital services differ in the various health service regions in Norway. You can read more about this here:

Which services at helsenorge.no are available?

​Here is a brief description of the services at helsenorge.no and who they are currently available for.

1. Information about your General Practitioner (GP) (“Fastlege”)

If your GP offers digital services, you will also see links to these:

• Make an appointment (“Bestill time”)
• Renew your prescription (“Forny resept”)
• Start e-consultation (“Start e-konsultasjon”)
• Contact the doctor’s office (“Kontakt legekontoret”)

Currently, only a few GPs are trying out the services.

2. Corona-tools (“Korona-verktøy”)

On this page you will find various digital tools that you can use to help stop the spread of the corona virus. If you can access the information that a tool has collected, you will also find a link here. See more information on the various corona-tools (in Norwegian).

These tools may require different levels of consent to use. See each tool for more information. More information on the different levels of consent can be found here.

3. Messages (“Meldinger”)

In the messaging service, you can see messages received from the health services and respond to them. In this service, you can only reply to messages that you have already received. If you wish to respond to a message regarding a specific appointment in the Western Norway Regional Health Authority (Helse Vest) region, you need to go to that appointment in the Appointment service (in Norwegian).

4. Appointments (“Timeavtaler”)

Future appointments with the health service are displayed in a list. Everyone can open their list, but for now it only contains appointments at hospitals in the Western Norway Regional Health Authority and Northern Norway Regional Health Authority (Helse Nord) regions. In addition, it contains appointments at some departments at hospitals in the Central Norway Regional Health Authority (Helse Midt), as well as appointments with GPs who participate in the testing phase of this service.

Appointments with municipal health services are also shown for some municipalities and districts involved in the testing of this service.

5. Referrals (“Henvisninger”)

Helsenorge: a simple user guide

Referrals to hospitals are shown in a single list. Everyone can open their list, but for now it only contains referrals to hospitals in the Western Norway Regional Health Authority and Northern Norway Regional Health Authority regions. For each referral, status information and any scheduled appointments are displayed. If you do not have any referrals, this service will not be displayed.

6. Medicines (“Legemidler”)

This service is based both on information found in the Summary Care Record (“Kjernejournal”), and information retrieved from the Prescription Intermediary (“Reseptformidleren”). Prescriptions appear in a list, along with information about dispensed medicines and other pharmacy products.

7. Health contacts (“Helsekontakter”)

Health contacts provide you with information and overview of your current and former GPs, cancer treatment co-ordinators, and other health contacts. You can also add more health contacts to your Summary Care Record (“Kjernejournal”).

8. Patient records (“Pasientjournal”)

Here you can get digital access to your patient journal documents. In the future, this service will be offered to everyone, but for the time being it will only show journals at hospitals in the Northern Norway Regional Health Authority and Western Norway Regional Health Authority healthcare regions, as well as some hospitals in the Southern and Eastern Norway Regional Health Authority (“Helse Sør-Øst”).

The journal documents are retrieved from the hospital’s systems and are not stored anywhere else. However, you can choose to save a copy here at Helsenorge. If you do, you will find it in the Documents (“Dokumenter”) service.

In the Northern Norway Regional Health Authority and Western Norway Regional Health Authority healthcare regions, you will also be able to see which hospital staff has looked up information in your patient records, through the access log (“tilgangsloggen”). This is also the case for some hospitals in the Southern and Eastern Norway Regional Health Authority region.

9. Vaccinations (“Vaksiner”)

The Vaccinations service lets you see your own vaccination status, and that of your children under the age of 16. You can also print out a vaccination card in Norwegian and English.

10. Patient travel (“Pasientreiser”)

If you are travelling to or from public healthcare treatment, you may have the right to have your travel costs refunded.

Apply via helsenorge.no or using a paper form. In any case, your claim must be sent within six months of your travel date.

11. Exemption card and user fees (“Frikort og egenandeler”)

Here you can see the status of your healthcare exemption card, if you have one, and user fees you have paid for healthcare.

Once you have paid over a certain amount in user fees (“egenandeler”), you will receive an exemption card (“frikort”). If you have an exemption card, show it to the healthcare professional that is treating you, and you will not have to pay any additional user fees for the rest of the calendar year.

There are two types of exemption card in Norway, which apply to different services. If you have received an exemption card of one type, you can not use it for services that belong to the other type.

12. Change doctor/GP (“Bytte fastlege”)

You can change your GP by logging in at helsenorge.no. Even if you are not logged in, you can search for GPs with slots available for new patients.

You can change GP up to twice per year. In addition, you can change your GP if you move to a different municipality and report your new address to the Population Register (“folkeregisteret”), or if your GP terminates or reduces their list. You can also choose a GP in a municipality other than where you live.

A change will be valid from the first day of the following month.

If the GP you want to register with does not have free slots, you can be placed on the waiting list. You will automatically switch over to the new GP as soon as there is a slot available, and if you have unused changes.

13. Illnesses and critical information (“Sykdom og kritisk info”)

In order to give you fast and appropriate healthcare, the healthcare professionals treating you need to know your medical history, such as what illnesses you may have or have had, as well as any other critical health-related information. If there is critical information about you that your healthcare providers are not aware of, your healtcare could be wrong or given too late.

14. Documents (“Dokumenter”)

This service shows the documents that you have selected to save. This may be attachments from messages to and from health services, or journal documents from your patient records. Summons letters will also appear here, even if they are expired, replaced or deleted.

15. Organ donor card (“Donorkort”)

You can establish a digital organ donor card in your Summary Care Record (“Kjernejournal”). At the same time, you can indicate one or two people as someone who is familiar with your standpoint with regards to organ donation. These can be for example your family, friends, co-workers, your doctor, or neighbours, and they must be over 18 years old.

16. Tools (“Verktøy”)

Helsenorge: a simple user guide

Tools may be online training or courses, or a video that helps you master your health and lifestyle situation. They are a supplement to other treatment you receive. If your have received such a tool from your healthcare provider, it will be listed when you log in and go to the service.

17. Choosing a treatment centre (“Velg behandlingssted”)

As a patient of the specialist health service, you have the right to choose where to be treated. This service helps you do that, through guidance and by providing an overview of waiting times and of what treatments are offered where.

18. Summary Care Record (“Kjernejournal”)

Anyone who has a summary care record on helsenorge.no will have access to its contents, and can register additional information to help make the summary care record better and more complete.

This service requires your consent at Basic (“Basis”) level or higher. However, to add your own information, you need to give your full consent.

19. Health registries (“Helseregistre”)

This is an overview over Norwegian health registries that may contain information about you, your next of kin, or people you represent.

20. Research and health surveys (“Forskning og helseundersøkelser”)

If you are participating in one or more population studies or clinical trials, you can find information about them here. If you are not participating in any studies or health surveys that are included in this service, the page will be shown without content.

21. European Health Insurance Card (EHIC) (“Europeisk helsetrygdkort”)

The European Health Insurance Card (also known as EHIC) proves that you are entitled to necessary medical treatment in another EEA member state (and Switzerland) for free or at a reduced cost, on the same terms as the country’s own residents. You should bring the card with you if you plan a temporary stay in an EEA country or Switzerland.

22. Report side effects (“Meld bivirkninger”)

You can report side effects of medicines to the Norwegian Medicines Agency by filling in an online form. You can also report side effects on behalf of others, such as your next of kin.

This is an external service which is not in itself a part of helsenorge.no. By clicking the link you will instead be sent to where the service resides.

Notification setup and contact information

This is where you can see your contact and personal information and choose how you want to receive notifications.

When you have given the necessary consent, you will be able to receive notifications when there is something you should know about.

How many and what kind of notifications you will receive, will depend on the option you select.

You can also choose how you want to receive notifications (through e mail or SMS).

Use of healthcare services and health schemes

One of the choices in your profile is the use of healthcare services and health schemes. Here you can find an overview of your settings.

It is important that you read about how we handle your personal information.

Under Personverninnstillinger you can control access to your services. Select Velg hvilke tjenester du vil bruke and you get an overview of what services you have access to.

Before you can use the digital healthcare services at Helsenorge, you must give your consent to store and use your personal information.

Here you can see information about the consent you have selected to give, what it means, and which services will be available for you on Helsenorge as a consequence.

Source: https://www.helsenorge.no/